In an environment where credibility, consistency, and independence define the entire experience, a C3PAO’s client satisfaction score says a lot about what contractors can expect when they walk into an assessment. At Coalfire Federal, we measure that confidence through one of the industry’s strongest indicators of trust: Net Promoter Score (NPS).
In Q4 of 2025, our clients rated our assessment services a perfect NPS score of 10.
For DoW contractors working through CMMC Level 2, this is more than a number. It reflects how reliable our assessment process is, how predictable the experience feels, and how consistently clients understand what is happening at each step. It signals a low friction, low surprise assessment, which is what every contractor wants heading into a high stakes review.
NPS is simple. It measures one question: “How likely are you to recommend this organization to a peer?” Our surveys are administered by R3, an independent third-party, ensuring accuracy and objectivity.
A perfect NPS score of 10 indicates that:
Achieving a perfect NPS isn’t accidental. It’s the result of deliberate choices in how we operate as an authorized C3PAO.
We set the stage early. Contractors know what the assessment covers, what evidence we will need, and how the schedule works. There is no guesswork.
Our team brings deep experience across CMMC, FedRAMP, and complex federal compliance frameworks. Clients consistently reference the professionalism, clarity, and steadiness of our accessors.
Clients move through assessments with confidence because we communicate clearly, identify potential friction points early, and maintain predictability in process and timing.
We maintain strict assessment independence while ensuring clients feel supported, respected, and informed from start to finish.
These elements create an experience clients trust. The score reflects that.
“Working with Coalfire Federal for our CMMC Level 2 assessment was a thorough and professional experience from start to finish. Their assessment team demonstrated deep expertise in both the technical requirements and the practical implementation of CMMC controls.”
“We have been pleased with the support and responsiveness of the Coalfire team to help meet our needs... A third-party assessment organization should be independent, but also work with a company to meet the spirit of such engagements... We have enjoyed our time working with Coalfire and plan to use them again in the future.”
“The whole process was clear, transparent, and easy to follow. Our audit team… were all incredibly knowledgeable and great to work with. They made us feel comfortable and helped take the stress out of going through our first audit.”
If your organization is preparing for a CMMC Level 2 assessment, now is the time to talk to our team.
Get to know the assessment team behind our results. Talk to a Coalfire Federal CMMC expert today.